Privacy and Confidentiality

Welcome to the buntalk.lk website (the "Site") operated by Cyntrek Solutions (Private) Limited. We prioritize the protection of your privacy and personal information. Please take a moment to review our Privacy Policy.

This Privacy Policy outlines how we collect, use, and disclose your personal information. It also describes the measures we have implemented to secure your data. By accessing the Site directly or through another platform, you agree to the practices outlined in this Policy.

Data Protection and Collection

At Buntalk, we understand the importance of trust and privacy. We only utilize your personal information in accordance with this Privacy Policy. We collect data only when necessary and relevant to our interactions with you.

We retain your information only as long as required by law or for the purposes for which it was collected. When it is reasonable to assume that retaining your data no longer serves its intended purpose, we will securely dispose of or anonymize it.

Information We Collect

When you engage in transactions or seek to purchase products on our Site, we may collect various pieces of information, including but not limited to:

Identity data: Name, gender, profile picture, date of birth.
Contact data: Billing address, delivery address, email address, phone numbers.
Biometric data: Voice files, facial features (for voice search and facial recognition).
Billing account information: Bank account details, credit card information.
Transaction records/data: Order details, payment information, user clicks.
Technical data: IP address, browser type, device information.
Profile data: Username, password, account settings, orders, preferences.
Usage data: Site activity, time spent, items searched for.
Location data: Location information shared through the Site.
Marketing and communications data: Preferences, communication history.

How We Use Your Information

Process orders and transactions.
Provide customer support.
Deliver products.
Verify and process payments.
Customize your experience on the Site.
Respond to inquiries and feedback.
Conduct marketing and advertising.
Comply with legal and regulatory requirements.
Analyze usage patterns for site improvement.
Other purposes outlined with your consent.

Disclosure of Your Information

We may share your personal data with:

Service providers assisting in payment processing, logistics, marketing, etc.
Affiliates and third parties for specified purposes.
Regulatory authorities as required by law.
Third-party sellers on our platform.
We ensure that third parties adhere to data protection standards and retain your data securely.

We may share your personal data with:

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. While cookies are not mandatory for using our site, some functionalities may be limited without them.

Security Measures

We employ technical and security measures to prevent unauthorized access, loss, or damage to your information. However, please note that no method of transmission over the Internet is entirely secure.

Your Rights

You have the right to access, correct, or delete your personal data. You may also request the cessation of marketing communications or withdraw consent for data processing. We will respond to your requests promptly and as required by law.

Minors

We do not knowingly collect personal data from individuals under the age of 18. If you are a minor, please refrain from using our Site without parental consent.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal data, please contact us at [email protected]

Changes to This Policy

We reserve the right to update or amend this Privacy Policy as necessary. Any changes will be reflected on this page with an updated effective date.

Last updated: 2024-02-29

Thank you for reviewing our Privacy Policy. We are committed to safeguarding your privacy and providing transparency in our data practices.